REFUND POLICY
REFUND POLICY
At Vesaron, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
Please review the following refund policy before requesting a return or refund.
1. Return Eligibility
We accept return requests within 30 days after delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories.
- Proof of purchase must be provided.
Items returned without prior approval may not be accepted.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Items that have been used or damaged after delivery
- Personalized or customized products
- Gift cards
- Clearance or final sale items
- Products restricted by hygiene or safety regulations
If you are unsure whether your item qualifies for a return, please contact our customer support team.
3. Return Process
To request a return, please contact us at:
Please include:
- Order number
- Customer name
- Product details
- Reason for return
- Photos or videos if the item is damaged or defective
Our team will review your request and provide further instructions.
Please do not send items back before receiving return approval.
4. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Customers are responsible for any applicable return shipping costs unless the item is defective or incorrect.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
We will review the case and provide an appropriate solution, including replacement or refund when applicable.
6. Order Cancellation
Orders can only be canceled before they enter the shipping process.
Once an order has been shipped, cancellation requests cannot be accepted.
If you wish to cancel an order, please contact us as soon as possible.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact:
8. Contact Information
For any questions regarding refunds or returns, please contact:
Vesaron Customer Support
Email: